Privacy Policy

SUNPRIME SOLUTION LLC
Effective Date: August 1, 2025

DBA name: SUNPRIME SOLUTION, registered under the legal entity SUNPRIME SOLUTION LLC.

At SUNPRIME SOLUTION LLC, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, forms, services, and SMS communications.

This policy applies to all interactions through our website, contact forms, booking systems, advertising channels, and automated messaging systems.

1. Information We Collect

We may collect the following types of information:

Name
Email address
Phone number
Address
Communication preferences
Appointment and service information
Usage data from our website
Device, browser, and IP address
Cookies and tracking data

We collect this information when you:

Submit a contact or service form on our website
Opt in to receive SMS messages
Schedule an appointment or request an estimate
Interact with our website, ads, or digital platforms
Communicate with us via phone, SMS, email, or chat

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide services
Schedule and manage appointments and estimates
Send appointment confirmations and reminders
Send service updates and job status notifications
Provide customer support
Send promotional offers (only with explicit consent)
Improve website functionality and user experience
Comply with legal and regulatory obligations

3. SMS Communications & Opt-In Details

By providing your phone number and explicitly opting in through our website forms, appointment booking pages, digital platforms, or other authorized consent mechanisms, you agree to receive SMS messages from SUNPRIME SOLUTION LLC.

These messages may include:

Appointment confirmations and reminders
Service updates and job status notifications
Customer support communications
Operational notifications
Informational messages
Promotional offers (only if explicit consent is provided)

We respect your privacy and are committed to protecting your personal information. We do not sell, rent, trade, or share your phone number, SMS consent, or messaging data with third parties for marketing or commercial purposes.

Your SMS-related information may only be shared with third parties when:

Required by law
Necessary to deliver the SMS service (e.g., messaging service providers, aggregators, CRM platforms, automation tools, and infrastructure providers)
Required for legal, regulatory, or compliance purposes

All third-party service providers are contractually obligated to protect your data and comply with applicable privacy, data protection, and security regulations.

Message frequency may vary. Message and data rates may apply.
Reply STOP to unsubscribe at any time. Reply HELP for assistance.
Your consent to receive SMS messages is not a condition of purchase.

4. Mobile Data Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except:

Aggregators
Messaging service providers
Communication infrastructure providers

These exceptions apply solely for the purpose of enabling, operating, and delivering our SMS communications and messaging services.

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties beyond what is required to operate messaging services.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve website performance, analyze traffic, personalize content, and measure marketing effectiveness. You may disable cookies through your browser settings, though doing so may affect certain website features.

6. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with trusted service providers strictly for operational and technical purposes, including:

Website hosting providers
CRM and automation platforms
SMS and messaging platforms
Analytics providers
Cloud infrastructure and security providers

All partners are required to maintain confidentiality and comply with applicable privacy laws.

7. Your Rights & Choices

You may at any time:

Opt out of SMS by replying STOP
Unsubscribe from marketing emails via the unsubscribe link
Request access to, correction of, or deletion of your personal data
Withdraw consent for any communication

To exercise your rights, contact us at: [email protected]

8. Data Security

SUNPRIME SOLUTION LLC implements appropriate administrative, technical, and organizational safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. Security measures include secure data storage, encrypted communications, access control policies, and continuous monitoring. While we take industry-standard precautions, no method of electronic transmission is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. SUNPRIME SOLUTION LLC is not responsible for the privacy practices of external sites. We encourage users to review the privacy policies of any third-party sites they visit.